Refund Policy

New workspaces may start with a free trial as shown on our Pricing page. During an active free trial you are not charged for the subscription itself. Cancel before the trial ends if you do not want to convert to a paid plan.

If you are not satisfied with a paid monthly subscription, you may request a full refund within fourteen (14) days of the charge, provided the request is for that billing period and is submitted as described below.

Refunds are generally issued to the original payment method. Processing times depend on your bank or card issuer (often several business days after we approve the request).

Annual or custom invoices may follow the refund terms stated on the order form or invoice.

Third-party pass-through costs you incur while using Careline — for example Meta WhatsApp messaging fees, carrier/SMS fees, telephony minutes, or other provider usage — are not refundable through Hello Careline once those providers have billed the usage.

Charges outside the 14-day window for a monthly subscription period, or renewals you did not cancel before the renewal date, are not refundable except where required by applicable law.

Abuse, fraud, chargebacks filed without contacting support first, or material breach of our Terms of Service may result in denial of a refund request.

You may cancel a subscription at any time from the Careline admin billing settings or by emailing support. Cancellation stops future renewals; access typically continues through the end of the current paid period unless we agree otherwise in writing.

Canceling does not automatically refund the current period — request a refund separately if you are within the refund window above.

Email support@hellocareline.com with the subject line “Refund request”.

Include: (1) the email on your Careline account, (2) organization/workspace name, (3) approximate payment date and amount, (4) payment provider receipt or last four digits of the card if available, and (5) a brief reason for the request.

You can also use our Contact page at https://hellocareline.com/en/contact. We aim to confirm receipt within 2 business days and decide verified refund requests within 10 business days.

Current plan prices are published at https://hellocareline.com/en/pricing and match the amounts charged at checkout for the corresponding plan (Starter, Growth, Business, or Custom as quoted).

Currency display on the marketing site may convert for convenience; the charge currency and amount confirmed at checkout (including via Paddle) are authoritative.

We may update this Refund Policy by posting a revised version on this page and updating the “Last updated” date. Material changes will not reduce rights you already had for a charge completed before the change, except as required by law.

Hello Careline refunds — support@hellocareline.com — https://hellocareline.com/en/refund