Privacy Policy

Hello Careline is an AI communication platform operated for business customers. Our public site is hellocareline.com. Product access is typically at app.hellocareline.com.

Questions about privacy: support@hellocareline.com.

Account data — name, email, workspace/organization details, and authentication information when you register or sign in.

Customer communication data — messages, call metadata, transcripts, and related content that your workspace processes through Careline (voice, WhatsApp, Messenger, Instagram, Telegram, website plugin, SMS, and campaigns), as configured by your organization.

Channel connection data — Meta identifiers and tokens needed to operate WhatsApp Cloud API, Messenger, and Instagram (for example phone number ID, WhatsApp Business Account ID, Page ID, Instagram account ID, and access tokens), stored so we can send and receive messages on your behalf.

Usage and technical data — logs, device/browser information, IP address, and diagnostic events needed to secure and operate the service.

Support correspondence — emails or contact-form messages you send us.

Provide, secure, and improve the Careline platform and integrations you enable.

Deliver AI agent, flow, inbox, and campaign features you configure.

Authenticate users, prevent abuse, and troubleshoot incidents.

Communicate about the service (transactional email, security notices, and support).

Comply with law and enforce our Terms of Service.

When you connect WhatsApp, Messenger, or Instagram, Careline processes conversation content and Meta channel credentials solely to operate those channels for your workspace.

We use Meta platform APIs according to Meta’s terms and your permissions. We do not sell Facebook, Instagram, or WhatsApp user data. We do not use WhatsApp, Messenger, or Instagram content to train general-purpose AI models for unrelated third parties.

Webhook verification and message delivery rely on tokens and IDs you or Meta provide during connection.

We share data with subprocessors that help us host and run the product (for example cloud infrastructure, email delivery, and AI speech/language providers you enable), under contractual safeguards.

We may disclose information if required by law, to protect rights and safety, or in connection with a merger or sale of assets — with notice where appropriate.

Your organization’s administrators control agents, flows, and channel connections inside the workspace.

We retain account and operational data for as long as your workspace remains active and as needed for legitimate business, security, and legal purposes.

Conversation and campaign records follow your workspace settings and our operational retention windows. You may request deletion as described on our Data deletion page.

We use industry-standard safeguards (encryption in transit, access controls, and least-privilege practices). No method of transmission or storage is perfectly secure; please use strong passwords and limit admin access.

Depending on where you live, you may have rights to access, correct, export, or delete personal data. Workspace admins can manage much of this in-product; you can also email support@hellocareline.com.

For instructions specific to Meta app review and end-user deletion requests, see our Data deletion page.

Careline is intended for business use. We do not knowingly collect personal information from children under 16.

We may update this policy from time to time. We will post the revised version on this page and update the “Last updated” date.

Hello Careline — support@hellocareline.com — hellocareline.com