Terms of Service

Hello Careline provides AI-assisted communication tools including voice agents, WhatsApp, Messenger, Telegram, Instagram, website chat plugin, SMS, flows, knowledge, inbox, and outbound campaigns.

Features may change as we improve the product. Some capabilities require third-party providers (telephony, Meta, SMS, AI models) that you or we configure.

You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account and for authorizing only trusted admins and operators.

If you use Careline on behalf of a company, you represent that you have authority to bind that company to these Terms.

You may not use the Service to violate law, spam, harass, commit fraud, infringe rights, or evade Meta, carrier, or telecom rules (including consent and quiet-hours requirements for outreach).

You are responsible for the content of messages and calls your workspace sends, and for obtaining any required consents from your end customers.

We may suspend or terminate access for abuse, security risk, or material breach.

You retain rights to content you upload or process through Careline. You grant us a limited license to host, process, and transmit that content solely to provide the Service.

When you connect Meta channels, you authorize Careline to store and use the necessary tokens and identifiers to send and receive messages for your workspace.

AI agents may generate imperfect responses. You should review critical flows, monitor outcomes, and provide human escalation where appropriate.

You remain responsible for how agents and campaigns are configured and used in your business.

Paid plans, usage fees, and third-party pass-through costs (for example Meta messaging or telephony) are described at purchase or in an order form. Unpaid balances may result in suspension.

Each party will protect the other’s confidential information. Our handling of personal data is described in the Privacy Policy.

THE SERVICE IS PROVIDED “AS IS” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee uninterrupted availability or that AI outputs will be error-free.

To the maximum extent permitted by law, Hello Careline will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.

Our aggregate liability arising from the Service is limited to the fees you paid us for the Service in the twelve (12) months before the claim.

You may stop using the Service at any time. We may terminate or suspend access for breach or risk. Upon termination, your right to use the Service ends; provisions that should survive (including liability limits) will survive.

We may update these Terms by posting a revised version. Continued use after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms: support@hellocareline.com — hellocareline.com