Hello Careline
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Product

The Careline customer-support stack.

Support agents, Cara, flows, knowledge, Careline Booking, and an operator desk — so customers get answers while your team stays in control.

Open the workspace

AI Agents

Create assistants with voice, language, personality, and objectives. Publish once and reuse across phone, WhatsApp, Messenger, Telegram, Instagram, SMS, and the website plugin.

Cara — flow copilot

Describe what you need. Cara creates, improves, and reviews conversation flows on the canvas — so ops teams ship safer journeys without waiting on engineering.

Visual flow builder

Drag nodes for greetings, menus, forms, knowledge, tools, APIs, bookings, shop checkout, OTP, and human handoff. Publish to an agent in minutes — no code required. Start blank, ask Cara, or clone from the industry library.

Support follow-ups

Schedule appointment reminders and transactional follow-ups for existing customers — voice, WhatsApp, SMS, and email with quiet hours and Careline-native pacing.

Channels

Twilio or SIP voice, WhatsApp Business, SMS, email, website chat plugin, Messenger, Telegram, and Instagram — one agent brain underneath.

Phone WhatsApp SMS Email Website plugin Messenger Telegram Instagram

Careline Booking

A Calendly-style scheduler — inside Careline.

Don’t bolt on a separate calendar tool. Careline Booking gives you services, availability, public pages, and embeds — then connects appointments to agents, WhatsApp, email, and your business modules.

Careline Booking

Share a link. Guests book. Your team stays in sync.

Customers open your Careline booking page, pick an open slot, and confirm. You get the appointment in-workspace; optional flows send confirmation reminders on the channels you already use.

  • → Calendly-style experience — branded as Careline Booking
  • → Embed on your website or share a public URL
  • → Staff/resources, durations, and timezone-aware availability
  • → Tie bookings to AI agents, WhatsApp, email, and clinic/hotel ops
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Custom flow builder

Design every conversation path — then reuse it everywhere.

The Careline canvas is how you encode your business rules once and run them on voice, WhatsApp, Messenger, Telegram, Instagram, SMS, email, and the website plugin. Cara sits beside the board as your copilot.

No-code conversation graphs

Menus, buttons, forms, wait-for-reply, conditions, and subflows — readable for ops teams, powerful for engineers.

Real tools, not just chat

Wire knowledge (RAG), booking, shop orders, OTP, sync/async APIs, payments, and operator transfer into the same journey.

Publish once, run on every channel

One flow drives voice IVR-style menus and chat UX. Change the graph — every connected channel follows.

Bilingual by design

English + Bangla templates and language menus out of the box, so local and global customers share one brain.

Flow library

200+ ready-made flows across banking, telecom, hotels, and more.

Pick an industry playbook, apply it to WhatsApp, voice, web, Messenger, Telegram, or Instagram, then customize with Cara on the canvas. You are never starting from a blank page.

11

Industries

40+

Scenario playbooks

7

Channels per playbook

200+

Ready flow templates

Browse industries →

Fintech & financial services

Guide customers through product questions, eligibility checks, document collection, and secure OTP actions on voice and chat.

4 example playbooks

Banking

Assist with account questions, branch info, card support, service requests, and secure self-service journeys.

4 example playbooks

MFS (mobile financial)

Wallet IVR, cash-in/out guidance, KYC onboarding, PIN security, and agent escalation for mobile money.

5 example playbooks

Telecom

Plan recommendations, billing questions, SIM activation, outages, upgrades, and usage queries across phone and messaging.

4 example playbooks

Healthcare & clinics

Clinic receptionist flows for doctor booking, API slots, intake/KYC, and reschedule without hold music.

4 example playbooks

Customer care

24/7 triage, order status, CSAT, and ticket intake with a clean path to human operators.

4 example playbooks

Insurance

Policy questions, quote requests, claim status, renewals, document collection, and nurture journeys.

4 example playbooks

Hotel & hospitality

Room booking, API availability, guest requests, confirmations, and concierge-style messaging.

4 example playbooks

Government & civic

Service hours, NID/service guidance, civic appointments, and complaint intake.

4 example playbooks

Civic & public services

Civic FAQs, polling guidance, complaint intake, and service updates — multilingual ready.

4 example playbooks

Retail & ecommerce

Shop orders, tracking, returns, and product FAQ support across every channel.

5 example playbooks

Cara — flow copilot

Describe the journey. Cara builds the flow.

Cara is Hello Careline’s AI flow copilot inside the visual builder. Create new journeys, improve existing ones, and review graphs for dead ends — then apply drafts to the canvas in minutes.

Modes that match how ops teams work

Create

Tell Cara the industry and outcome — booking, triage, KYC, order status — and get a draft flow ready to customize.

Improve

Ask Cara to tighten menus, add fallbacks, wire knowledge, or connect booking and API steps to your tools.

Review

Cara audits the graph for unreachable paths, missing defaults, and unclear greetings before you go live.

Auto

Let Cara pick the best mode from your prompt so non-technical teammates can ship safer flows faster.

How Cara helps your customers — and your team

Open the workspace and try Cara

Faster time-to-live

Launch industry playbooks in hours instead of weeks of blank-canvas design.

Fewer broken journeys

Reviews catch dead ends and missing handoffs before callers hit them.

Consistent answers

Bind knowledge bases and offerings so every channel stays on-script.

Humans where it counts

Design clear escalation paths so AI handles volume and people handle judgment.

Communication platforms

Every platform in detail — same Careline agent.

Phone

Inbound AI voice on Twilio or your SIP trunk — natural speech, IVR-style menus, transfer, and disposition tracking.

What you get

  • ✓ 24/7 inbound receptionist that never misses a ring
  • ✓ Appointment reminder calls for existing customers
  • ✓ Live transfer to operators with full call context
  • ✓ Works with Twilio numbers or your own SIP trunk

WhatsApp

WhatsApp Business messaging with templates, rich menus, and the same support agent + knowledge used on voice.

What you get

  • ✓ Approved templates for OTP and appointment reminders
  • ✓ Two-way support chats with flow automation
  • ✓ Quiet hours for scheduled service messages
  • ✓ Shared brain with phone, web, and social channels

SMS

Short messages for reminders, OTP, and confirmations when customers prefer text.

What you get

  • ✓ Appointment and payment reminders
  • ✓ OTP and secure action prompts
  • ✓ Scheduled service messages with rate limits
  • ✓ Fallback channel when data or apps are offline

Email

Inbound support mail and service follow-ups — same Careline agent, flows, and knowledge as chat and voice. Thread replies into the operator desk when a human is needed.

What you get

  • ✓ Shared inbox for support@ and branded addresses
  • ✓ Service follow-up email with pacing and quiet hours
  • ✓ Reuse flows, knowledge, and Transfer handoff
  • ✓ Track opens/replies alongside WhatsApp and SMS support threads

Website plugin

Embed Careline chat on your site — brandable widget, welcome message, and the same flows your agents use everywhere else.

What you get

  • ✓ One-line install with site key + theme controls
  • ✓ Capture leads and FAQs while visitors browse
  • ✓ Included on Free trial and paid plans
  • ✓ Human takeover into the operator desk

Messenger

Answer Facebook Page / Messenger conversations with Careline agents — menus, knowledge, booking, and handoff.

What you get

  • ✓ Connect a Facebook Page once and go live
  • ✓ Same flow library as WhatsApp and voice
  • ✓ Ideal for retail, hospitality, and community pages
  • ✓ Escalate to humans without losing history

Telegram

Connect a Telegram bot for structured support, FAQs, and service journeys where your audience already chats.

What you get

  • ✓ Bot-based support and status updates
  • ✓ Menus and forms that mirror your Careline flows
  • ✓ Useful for tech-savvy and diaspora audiences
  • ✓ One agent brain across Telegram and other channels

Instagram

Handle Instagram DM conversations with the same Careline agent — product questions, bookings, and support replies.

What you get

  • ✓ Turn DMs into bookings and support tickets
  • ✓ Stay on-brand for hospitality, retail, and clinics
  • ✓ Reuse knowledge and flows from other channels
  • ✓ Hand off influencers and VIP chats to people

Capabilities

Feature depth without dashboard clutter.

AI voice agents

Answer inbound calls with natural speech, transfer to people, and track dispositions — powered by your flows and knowledge.

Messaging channels

WhatsApp, Messenger, Telegram, Instagram, SMS, email, and a website chat plugin — the same support agent where customers already message.

Visual flow builder

Design greetings, menus, tools, APIs, bookings, shop orders, and handoffs on a canvas — or start from our industry library and customize.

Careline Booking

Calendly-style appointment scheduling — public links, embeds, and confirmation messages on WhatsApp or email from the same platform.

Knowledge that sticks

Docs and FAQs ground every reply so agents stay on-brand and accurate.

Support follow-ups

Schedule appointment reminders and service follow-ups to existing customers — with quiet hours and operator escalation on replies.

Operator desk

When AI needs a human, conversations land in a live helpdesk — with full channel context, not a black hole.

Ship your first Careline support agent today.

Spin up an agent, attach a flow, and start answering customers the same afternoon — with human handoff when it matters.

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