FAQ
Questions teams ask before going live.
Free trial, webchat, channels, campaigns, and support — answered plainly.
What is Hello Careline? ▾
Hello Careline is an AI communication platform for WhatsApp, Messenger, Telegram, Instagram, email, SMS, and a website chat plugin — with SIP/voice available on Custom. You build agents and flows once — with Cara as your flow copilot — then run inbound care and support conversations from hellocareline.com.
What is Cara? ▾
Cara is Hello Careline’s AI flow copilot. Inside the visual builder she can create new conversation journeys, improve existing ones, and review graphs for dead ends or missing handoffs — then apply drafts to the canvas so your team goes live faster.
Is there a free plan? ▾
Yes — you get 3 days free, including 1 website chat plugin, WhatsApp, Messenger, Telegram, Instagram, Email, 1 AI agent, and the visual flow builder. After the trial, move to Starter ($15), Growth ($30), or Business ($70). SIP trunk and full voice are on Custom.
What does “1 webchat” / website plugin mean? ▾
Free and Starter include one embeddable website chat plugin; Growth includes two; Business includes three. Need more widgets or domains? Ask Custom / support@hellocareline.com.
Which channels are supported? ▾
Self-serve plans include website chat, WhatsApp, Messenger, Telegram, Instagram, and email. Phone (Twilio or SIP trunk) and full voice calling are available on Custom. Channel counts depend on your plan (see Pricing).
Can I send appointment reminders and service follow-ups? ▾
Yes. Campaigns support voice, WhatsApp, and SMS with scheduling, recurrence (daily/weekly/monthly), audience reuse, and outcome tracking.
How do humans take over? ▾
Agents can transfer to your operator desk with conversation context, so people handle judgment while AI covers volume.
What is the visual flow builder? ▾
A no-code canvas where you design greetings, menus, forms, knowledge lookups, tools, APIs, bookings, shop orders, OTP, and human handoff. Publish once and the same graph runs on voice and every messaging channel.
Do you have ready-made flows for my industry? ▾
Yes. Careline ships 200+ templates across nine industries — fintech, MFS (mobile financial), healthcare, customer care, insurance, hospitality, government, civic & public services, and retail. Each playbook can be applied to WhatsApp, voice, web, Messenger, Telegram, or Instagram, then customized on the canvas.
Do you support my industry? ▾
We ship playbooks for fintech, MFS, healthcare, customer care, hospitality, insurance, government, retail, and civic & public services. Contact us if you need a custom flow pack.
How do I get help? ▾
Email support@hellocareline.com or use the Contact page. Paid plans include email support; Custom adds a named contact and onboarding.
Ready to try Careline free for 3 days?
Spin up an agent, attach a flow, and start answering — or launch an support conversation the same afternoon.