FAQ
Questions teams ask before going live.
Free month, webchat, channels, campaigns, and support — answered plainly.
Hello Careline is an AI communication platform for voice calls, WhatsApp, SMS, and website chat. You build agents and flows once, then run inbound care and outbound campaigns from hellocareline.com.
Yes — for a limited time you get 1 month free, including 1 website chat widget, 1 AI agent, and the visual flow builder. After the free month, move to Starter or higher to keep webchat live.
Each Free, Starter, Growth, and Business plan includes one embeddable website chat widget for your site. Need more widgets or domains? Ask Scale / support@hellocareline.com.
Phone (Twilio or SIP), WhatsApp, SMS, Web chat, Messenger, and Telegram — all sharing the same agent, knowledge, and flows.
Yes. Campaigns support voice, WhatsApp, and SMS with scheduling, recurrence (daily/weekly/monthly), audience reuse, and outcome tracking.
Agents can transfer to your operator desk with conversation context, so people handle judgment while AI covers volume.
We ship playbooks for fintech, healthcare, hospitality, insurance, government, retail, and election / civic outreach. Contact us if you need a custom flow pack.
Email support@hellocareline.com or use the Contact page. Paid plans include email support; Scale adds a named contact and onboarding.
Hello Careline
Ready to try Careline free for a month?
Spin up an agent, attach a flow, and start answering — or launch an outbound campaign the same afternoon.